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How it Works

Good Harvest is a new way of ordering and eating local organic food. When you 'subscribe' to a weekly or fortnightly Organic Farm box, it means that we can know exactly what to plant and grow for you. It helps us plan and make the most out of the farm, and means you don't need to worry about buying fruit and veg each week.

Quite simply, we grow it, we pick it, and we deliver it - to your door, each week or fortnight. 

Please read on below for more information about how it all works:

Do I have to order each week?

We want to make sure that you are getting the right amount of fruit and veg you need as often as you need it! The frequency of the order can be either weekly or fortnightly. You can choose to do that when you are on the product page at the bottom. When you subscribe, you get access to our special Weekly Farm Boxes, which list what we put in the box. These lists are updated weekly. (see below for a note on changes)

Can I cancel anytime?

When you subscribe to an Organic Farm Box, it is for an ongoing subscription. If you wish to cancel your subscription, please call us on 0447 415 993 to let us know or email us boxes@goodharvest.com.au and tell us your reason for cancelling. 

When do I know what is in the box each week?

We like our customers to know what they are likely to receive in the box so we will email you the weekly lists on a Tuesday. This gives plenty of time to do all your meal planning for the week ahead, or drop into the markets over the weekend to get any extras. 

It is important to note that whilst we create a list of the contents of the box each week, we are working with mother nature, and sometimes harvests don't always happen exactly as we plan. This means that when we are packing your box, we will do our best to give you exactly what we promised and more, however on the day, we may make last minute substitutions and adjustments based on availability.  

How do I make changes to what is in the box each week?

If there is something that you don’t like to receive that is on the list, or foods that you altogether do not want, please let us know via reply email so we can make sure that you are only getting the things you love! 

We ask that when you let us know what you don't want, you suggest what you do want as extra. We develop our lists based on what is available, so anything that gets taken out can usually only be replaced by an extra amount of what is in the box already.

Please note that our systems are set up to accomodate a maximum of three changes/substitutions per box, and we cannot process changes unless they are received by email (facebook messages are difficult for us to track so please email us). 

How do I order extras each week?

You can add on extras by adding them when you first order. You can also place a new order online at any time prior to delivery each week. Alternatively email us. 

I’m going on holidays – can I put my box on hold?

Of course! Just call us or email us anytime, or alternatively, login to your account online to skip your orders.

I am not home on my delivery day – what should I do?

We like to make sure things stay fresh and that your fruit and veg arrives in the best possible condition. If you aren’t home that’s ok, we will leave it somewhere in the cool/shade or wherever you let us know to leave it. As we move into summer we will be revising our delivery schedule so that we are delivering later in the day and early in the morning to keep things cool.

Can I change my delivery day?

Our deliveries are made on a Friday only as this is what fits in with our farm schedule and the local farmers we work with. 

When will my payment be debited each week?

Payments are generally debited on the Wednesday evening prior to the delivery day. If you do not have enough available funds and the payment is declined, the system will try again the following night and you will be notified by email. If we get to Monday and your order has still not been paid for, we will STILL DELIVER, we don't want you missing out on your veggies. Please read the notification declined emails and reply to help us process your payment on time. If, for some reason you need to defer a payment and still get a box, send us an email, we are usually more than happy to help and make it work for you. 

Can I return my old box?

YES!! We totally need your old box back each week so just leave it out and we will collect it! This helps us in many ways and saves creating extra waste :)

How do I provide feedback on quality of produce?

It's super important that you tell us when you receive produce that isn't our usual high quality. The best way to do this is email us immediately and let us know. We will always be more than happy to replace the items the following week and/or give you some yummy extras to compensate for the issue.  

How do I update my credit card details for my orders? 

Check out our handy how to video!

Need anything else? Call us on 0405960205 or email us boxes@goodharvest.com.au




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