There are two ways to know when your next order is due:

1. You'll get an email from us on either the Monday or Tuesday morning to remind you of an Upcoming Order Notification.

2. Via your customer account, click view your next order and see the date it is scheduled to process.

Orders will process Tuesday or Wednesday night around 7-8pm for delivery Thursday or Friday depending your area.

The Build Your Own Box comes in three sizes:

Medium - 14 choices

Large - 18 choices

Extra Large - 22 choices

You can also change your box size each week as needed via the customer portal.

Choices are either a single produce, eg, bunch of kale, or a number of items, eg, 2 or 3 onions depending size.

As we work with organic produce, we are also subject to the natural size of the produce.

(The supermarkets have worked hard to convince us that things grow the same size and always look perfect, but thats simply not true for organic produce and not helpful to the way nature likes to work - P.S the only way to get produce looking exactly the same is using chemicals and unnatural growing conditions - no thanks!).

This simply means that where a product is listed as 2-3, the size and number changes depending on the size and weight of the produce.

Its now easier than ever to add products to your upcoming orders!

1. Log in to your customer portal to add products
2. Click the view next order button (right side of screen or bottom) to see all the products in your upcoming orders.
3. Scroll down to below your current order and click Browse all products
4. Click add below to the product you wish to add
5. Adjust product options including size (eg. 500gm or 1kg), as well as quantity. Select one time purchase or subscription (edit frequency)
6. Click add to order
7. Click back to navigate to Upcoming order and veiw the product in your upcoming order schedule.
8. If the product isn't listed there click over to the View Upcoming Orders and verify the order date for that product is correct.

Click below to watch our instructional videos

Ensure that you are logged in.

1. Click 'View your Next order'

2. Scroll down to find the Build Your Own Box and click 'Manage this bundle'

3. Click 'update choices'

4. If you wish to change the size, scroll up on the page to just above where the list fo fruit starts.

5. You can change the size and frequency here. Simply change the dropdown to what size and frequency you prefer. 

6. You'll need to edit the choices you have to meet the number in the new box size. 

7. When you have made your required number of choices the other items will fade out.

8. Scroll down or up and click SAVE - it takes a moment to refresh the page and it should then show the latest choices

Ensure that you are logged in.

1. Click 'View your Next order'

2. Scroll down to find the Build Your Own Box and click 'Manage this bundle'

3. Click 'update choices'

4. If you wish to change the size and frequency you can do this now. This will update the number of choices in your box.

5. Your choices from the last order will be pre selected. If you wish to edit choices you will need to firstly remove products you don't need to open up choices for items you need.

6. When you have made your required number of choices the other items will fade out.

7. Scroll down or up and click SAVE - it takes a moment to refresh the page and it should then show the latest choices

Click Below to watch our instructional videos

Be sure to login first to your customer portal.

NOTE: you will need to change the frequency on ALL products in your order if so required

1. Click the Manage Subscriptions tab to see all items under subscriptions.

2. Click Manage this Subscription under each product you wish to change the frequency of.

3.Change the frequency as needed using the dropdown. Click SAVE Changes

Click below to watch our instructional videos

Should a product you choose become unavailable
or limited, we will substitute with a similar item where possible.

Eg, potatoes, hard veg, green veg, leafy greens,
fruit.

It's important to note we are working with mother
nature and from time to time some produce is unavailable at the last minute.

We do not refund for out of stock items in the Build Your Own boxes and will always give you something as a substitute of that product in the
box.

Its easy to skip your order once you are logged in.

1. Log in to your customer portal and navigate to View your Next Order

2. Click the Skip button on the top of the next order.

3. You'll then see a message above the order that says: This order is skipped. Unskip to make changes or go to your next scheduled order on (date).

4. If you want to unskip a delivery, click the Unskip button.

By using the SKIP THIS ORDER button it will skip all products in the delivery - please note sometimes it takes a little while to process depending how many products you have in your order.

Verify this has worked by clicking View Upcoming orders

You can also skip future orders view the View Upcoming orders tab. Just scroll to the date you wish to skip and click SKIP.

You'll see it is skipped as the buttons will change from EDIT & SKIP, to UNSKIP

Click Below to watch our instructional videos

You have access to cancel subsciptions and products direct from the customer portal. Be sure to login first.

1. Click the View Your Upcoming Order tab or Manage Subscriptions to see all products you have a subscription for.

2. Click into Manage this Subscription next to the product you wish to cancel.

3. Scroll down to the bottom to CANCEL SUBSCRIPTION

4. Choose your cancellation reason. Click Next & Cancel Subscription.

If you wish to cancel all upcoming orders and products you need to repeat this process for all active subsctiption items.

Verify products have been cancelled via the view upcoming orders page or Manage Subscriptions tab.

If you have cancelled ALL products you'll see a little note in the Manage Subscriptions tab that says:

Click below to watch our instructional videos