Manage your subscription

Everything you need to manage your upcoming orders

All in one place

Weekly Lists & Swaps

Box Lists are updated weekly and published by 12noon Tuesdays. Please click on the links below to access the weekly lists and swaps forms.

New Customer Portal Guides

Take full control over what you need by accessing your customer portal online.

The following guides will show you how to make adjustments to your order including:

Please note that you will be unable to complete delivery address changes in your customer portal. These should be requested via the chat function or via email to Boxes@goodharvest.com.au 


How to Login

You can login anytime to manage your susbscription by going to the top right of any page on the website > SIGN IN or click below

Once you are logged in click Manage Subscriptions


Trouble logging in?

If you are having trouble logging in you may get an error such as- Customer not found. This means you need to activate your account.

You can do this on the login page or by clicking below


How to skip an order

Its easy to skip your order once you are logged in.

Log in to your customer portal to skip a delivery.

  1. Click the Delivery Schedule tab to see all upcoming deliveries for your subscriptions.
  2. Click Skip next to the delivery you would like to skip. If you want to unskip a delivery, click Unskip next to the order.
  3. Be sure to skip all products in the delivery schedule for the date you wish to skip.

Click below to watch our instructional video


How to add Products to your order

Its now easier than ever to add products to your upcoming orders!

Log in to your customer portal to add products

  1. Click the Delivery Schedule tab to see all the products in your upcoming orders.
  2. Click EDIT on any product and then view all add ons - click One time or subscription.  
  3. Be sure to verify the next order date once the product has been added.

Click below to watch our instructional video


How to remove products

Removing products can be completed via the delivery schedule or subscriptions page - be sure to login first.

  1. Click the Delivery Schedule tab to see all upcoming deliveries for your subscriptions.
  2. Click Skip next to the product you would like to skip. You can remove the product entirely by clicking edit & scrolling down bottom left.
  3. Click cancel & choose cancellation reason: removing product only & proceed to cancel my subscription.

Click below to watch our instructional video


How to change order frequency

Be sure to login first to your customer portal.

NOTE: you will need to change the frequency on ALL products in your order

  1. Click the Subscriptions tab to see all items under subscriptions.
  2. Click EDIT next to the item you would like to change frequency on. This will open the item in a new page and on the left click on delivery schedule and change as required.
  3. Return to subscriptions to complete this for all products. Failure to change all products may mean a partial order processes.

Click below to watch our instructional video


How to edit product quantity

Log in to your customer portal to change item quantities.

  1. Click the Delivery Schedule tab to see all upcoming items for your subscriptions.
  2. Click EDIT next to the product you'd like to change the quantity of. This will open the item in a new page.
  3. On the left scroll down to the product and click on it - this will open a sidebar where you can change the quantity of the product.

Click below to watch our instructional video


How to update credit card info

Please note there is no instruction video for updating card info due to the sensitive nature of card info.

  1. Login to your custom portal and click on Payment Methods (far right)
  2. You can either ADD a payment method or EDIT payment method.
  3. Note that products are assigned to a payment method so if you ADD a new card then you will need to MOVE subscriptions to a new payment method.
  4. Best way is to update payment method by clicking edit. A sidebar will appear asking you to confirm update and request an email from Shopify (our payment processor).
  5. Click SEND UPDATE EMAIL.
  6. In the update email received, click on CONFIRM PAYMENT INFORMATION. This will open a new webpage with the option to change payment info at the top of the screen.
  7. Provide new payment info & click update card.
  8. This should complete the new payment method update.
  9. Any questions please just ask us :)

 


How to edit next order date

The main reason to edit your order date will be to align deliveries.

Please note: All orders process Wednesday evening for delivery friday, so all order dates must be on a Wednesday.

  1. Navigate to Subscription Orders & click edit next to the product that you need to change the date on.
  2. Click on the Next Charge date - this will open a popup sidebar with calendar - choose a Wednesday to change the date.
  3. Update this & then verify changes have aligned via the Delivery Schedule

Click below to watch our instructional video


How to cancel your subscription

You now have access to cancel subsctipions and products direct from the customer portal. Be sure to login first.  

  1. Click the Subscriptions tab to see all products you have a subscription for.
  2. Click EDIT next to the product you wish to remove.
  3. Scroll down to the bottom left to CANCEL SUBSCRIPTION
  4. Choose your cancellation reason on the sidebar. Click Confirm.
  5. If you wish to cancel all upcoming orders and products you need to repeat this process for all active subsctiption items.
  6. Verify all products have been cancelled via the delivery schedule page.

Click below to watch our instructional video


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