Frequent Questions

If our postcode checker confirms we deliver to your area but you’re still seeing a delivery error at checkout, please reach out — we’re happy to help! Sometimes switching to a different browser can also resolve the issue.

Sometimes we have to make a swap to the planned contents of our set fruit and veg boxes, usually because of quality issues or a poor yield. Please first check for a swap card in your box and that we haven’t substituted an item for something else.

Occasionally an individual item you've ordered may become unexpectedly unavailable. When this happens, we will send you an email letting you know a refund has been made to your payment method. You don't need to do anything.

If you are missing an item that you should have received, send us an email to boxes@goodharvest.com.au or via Live Chat as soon as possible and we will get this replaced for you as per our 100% happiness guarantee.

We very rarely miss a delivery, so don’t panic if it’s a bit later than usual. If it’s very late in the day, or you haven't receive a text message, get in touch via Live Chat on our website or call us on +61 482 089 011  and we’ll find out what has happened.

To help us investigate and put things right, please let us know within 12 hours of your delivery date if your box hasn’t turned up. If there’s a longer delay in getting in touch, it may be too late for us to look into it properly, and we will be unable to offer a refund.

No, you're free to order as often or as little as you like. You can place a one-off order whenever you fancy, with no future commitment. Many of our customers do set up regular orders (delivered as often as you choose, from weekly to fortnightly) - but even these can be easily changed, paused, or cancelled anytime.

If you have already processed your order via the website checkout and need to add an items, email boxes@goodharvest.com.au

If you have a regular/subscription order you can add items to your upcoming order by following these steps:

1. Log in to your customer portal to add products
2. Click the view next order button (right side of screen or bottom) to see all the products in your upcoming orders.
3. Scroll down to below your current order and click "Browse all products"
4. Click add below to the product you wish to add
5. Adjust product options including size (eg. 500gm or 1kg), as well as quantity. Select one time purchase or subscription (edit frequency)
6. Click add to order
7. Click back to navigate to Upcoming order and view the product in your upcoming order schedule.
8. If the product isn't listed there click over to the View Upcoming Orders and verify the order date for that product is correct.

You can find full instructions for how to use your seed reward points here and more information here.

If you order any of our set boxes, there is no minimum spend. If you prefer to order individual products, there is a minimum order of $55 before delivery fee.

Order cut off times for Thursday

Bread Orders Close - Tuesdays 10am
Subscription Orders Close - Tuesdays 7pm
All Other Orders Close - Tuesdays 11pm

Bread Orders Close - Wednesdays 10am
Subscription Orders Close - Wednesdays 7pm
All Other Orders Close - Wednesday

To remove an item from your order, simply click the ‘Remove’ button on that item in the shopping cart.

If the item is in your regular/subscription order, you’ll see options to manage your order under "view your next order". Underneath each product is a button saying ‘Manage this subscription’.
On the product page scroll to the bottom and click "Cancel subscription."

If you’re removing an item from your next delivery, but not your regular/subscription order, click "skip"

You can make a one-time order anytime through the website shop. Simply ensure you select "One-time Purchase" only for each item that you add to your cart.

If you wish to cancel an order once it has been processed, please email boxes@goodharvest.com.au. Please note an administrative fees of $5 of the total order value will be deducted from any refunds owing to cover processing costs. To learn more refer to our refund and cancellation policy.

If you need help deciding which box is right for you, we recommend taking our quiz. You can also checkout our box comparison breakdown. If you still feel unsure reach out via email or Live chat and we would be happy to help.

Each time you add an item to your cart, you will see choices for quantity and frequency.

To add an item to your regular order, not just as a one-off, choose "Subscribe" and the frequency you would like (i.e. ‘Every 1 week’ or ‘Every 2 weeks’) and click ‘Add to Cart’. This will secure that item in your deliveries for the weeks and months ahead.

You can make changes to your regular order online until 11.45pm two days before your delivery day. (Tuesday for Thursday Deliveries and Wednesday for Friday Deliveries)

Login to your customer portal to make changes to your subscription. You can find full instructions for making updates and changes on our page How to Use the Customer Portal

If the item is in your regular/subscription order, you’ll see options to manage your order under "view your next order". Underneath each product is a button saying ‘Manage this subscription’.
On the product page scroll to the bottom and click "Cancel subscription."
Send us an email at boxes@goodharvest.com.au if you need help with this.

Yes! We love providing food for local businesses. We offer regular deliveries of fruit, coffee, chocolate, and more. You find our fruit box here. Or Get in touch at boxes@goodharvest.com.au

You can login anytime to manage your subscription by going to the top right of any page on the website >"Customer Login". Once you are logged in click "Manage Subscriptions"

If you are having trouble logging in you may get an error such as- Customer not found or not receive a password retrieval email for "forgot password". This means you need to activate your account.

You can do this on the login page by clicking on - Manage Subscriptions

Or send us an email at boxes@goodharvest.com.au and we can resend the account activation link

Please contact us via email at boxes@goodharvest.com.au

1. Please ensure you are signed in

2. Scroll to Address & payment details

4. Scroll down to Manage payment methods

5. Either ADD a payment method, or click EDIT on an existing card

6. Select 'send edit payment link' and follow the prompts in the email you receive!

If you're moving house, planning a staycation, or simply want your Good Harvest box delivered to a different address temporarily, you can change your delivery address within Your account or under 'Delivery details'.
If you are wanting change from delivery to pick-up or vice versa, please send us an email at boxes@goodharvest.com and we will ensure the changeover happens correctly as this needs to happen on our end.

Delivery is $10 for metro areas and $13 for regional areas. Pick-up is free.

We deliver from quite early in the morning up until dinner time on your delivery day. To minimise food miles, our local veg teams (we never use couriers) deliver to everyone in an area on a set day once a week, calculating their routes to maximise efficiency.

You don’t need to be at home – more than 50% of our customers are out when we deliver. The driver will find a safe place to leave your box out of the sun. You will receive an sms notification when your order has been delivered.

You can also use the order notes to let your driver know where to leave your box if you’re not in. We’re used to all sorts of requests. This could be anything from leaving your box with a neighbour or in a shed/garage, to tucking it under a hedge, behind a fence, or putting it into a spare fridge or large esky.

If you would like to update your delivery notes, please email boxes@goodharvest.com.au

We reuse and recycle our delivery boxes and ice packs. Please leave your used boxes and icepacks on the morning of your delivery in the location that you receive your order for our driver to pick up. Thank you!

Ensure that the phone number connected to your account is an Australian mobile number. You should then receive sms notifications with delivery notifications and updates.

We very rarely miss a delivery, so don’t panic if it’s a bit later than usual. If it’s very late in the day, or you haven't receive a text message, get in touch via Live Chat on our website or call us on +61 482 089 011  and we’ll find out what has happened.

To help us investigate and put things right, please let us know within 12 hours of your delivery date if your box hasn’t turned up. If there’s a longer delay in getting in touch, it may be too late for us to look into it properly, and we will be unable to offer a refund.

We sometimes have to change our delivery rounds in order to balance up the drivers and vehicles that we have available, while keeping the route as carbon efficient as possible. This means that your delivery may arrive earlier or later in the day than it usually does. It could also mean your delivery is moving to a different day of the week.

If your delivery day is changing, we will have tried to reach you by email and sms. If you have any questions or concerns about an upcoming delivery give us a call.

When you buy a gift voucher, it will be sent immediately (normally within five minutes) to the email address associated with your account or order.

You can then forward the gift voucher email to the recipient, or print it off at home to put inside an envelope.

Please make sure to check your spam folders if your email doesn’t arrive within a few minutes.

Gift vouchers can be bought on through the Good Harvest website by choosing the Gift Card Product. Simply add to the cart cart and checkout. Unlike other items on our website, you’ll be able to buy and receive the gift voucher instantly by entering your card details.

If you are a subscriber, you can also add a gift voucher as a one-time purchase to your normal order by clicking on "browse all product" in your customer portal and search for "gift". You can then add to your normal order. (please note gift cards can not be used in the customer portal)

Once payment is complete, we'll email your gift voucher to you. You can forward the email to the recipient, or print it off to give to them on paper.

Please note, the voucher will be sent to the email address used at checkout or associated with your account.

To redeem a Good Harvest gift card simply copy the special code provided in your discount card email and past it into the "discount code or gift card" cell on the final page of the checkout process.

Almost every fresh product we sell is certified organic or verified spray-free. The Good Harvest Organic Farm is certified organic through Organic Food Chain (OFC), and we’re proud to uphold the same high standards in everything we source.

Some produce, such as our Gayndah citrus, comes from trusted small-scale farmers we personally know and have visited. These growers follow natural, chemical-free practices even if they’re not formally certified.

For full transparency, we update our box lists each week to show the organic or spray-free status of every item included. You’ll also find the certification numbers and product status clearly listed on all signage at our farmers markets, so you always know exactly what you’re getting.

If you ever have questions, we are always happy to provide more information.

We are passionate about reducing plastics in the environment and are continually working to minimise plastic use in our packaging and production wherever possible. We only use packaging where absolutely necessary to protect fruit and veg while on it's way to you or keep it fresh.

Most of our produce is packed loosely, and items that require packaging are usually placed in home compostable or paper bags. All of our dry goods are packaged in compostable brown paper bags or home compostable cellophane bags — some of these may look like plastic, but they’re not!

At this stage, a small amount of plastic remains in our ice packs, bags for certain greens, and some recyclable hard plastic containers. So far, we haven’t found compostable alternatives that perform well enough or meet our quality and food safety standards.

We’re always exploring new, sustainable options and look forward to reducing our plastic use even further as better solutions become available.

If you know of a great compostable alternative, we’d love to hear from you!

As we understand based on information from both the National Standard for Organics and Bio-Dynamic Produce, which all Certified organic producers are required to adhere to, and the major certification bodies in Australia, the use of Apeel has not been assessed or approved for use in any Australian certified organic supply chains.

To our knowledge, this product has NOT been approved for Organic production in Australia; no certified Australian organic producer is currently using or has used Apeel.

For our spray free producers, such as our citrus growers, they are small scale, local producers who don't have the scale, funds or necessity to be spraying their product with a coating such as Apeel. Also as the produce we supply is seasonal in variety, produce is not being stored for long periods of time, meaning preservative type coatings are not required. The majority of the produce we supply is harvested from the farms the same week that we deliver it.